Terms of Service

Serene Lighting - Terms of Service

Welcome to Serene Lighting! We are delighted to have you as a customer. Before you proceed, please carefully read and understand the following Terms of Service, which govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

1. General Overview:

1.1 Serene Lighting (referred to as "we," "us," or "our") provides lighting products and related services through our website and online platform.

1.2 These Terms of Service constitute a legally binding agreement between you (referred to as "you" or "user") and Serene Lighting.

1.3 By accessing and using our website, you affirm that you are at least 18 years old or have reached the age of majority in your jurisdiction, and you have the legal capacity to enter into this agreement.

2. Use of Website:

2.1 You may use our website and services for personal and non-commercial purposes in compliance with these Terms of Service and all applicable laws and regulations.

2.2 You shall not engage in any unauthorized use of our website, including but not limited to hacking, distributing malware, or attempting to gain unauthorized access to our systems.

2.3 We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without prior notice.

3. Products and Orders:

3.1 Serene Lighting offers a wide range of lighting products for sale on our website. Product descriptions, specifications, and prices are subject to change without notice.

3.2 By placing an order, you agree to provide accurate and complete information. We reserve the right to cancel or refuse any order at our discretion.

3.3 Prices listed on our website are in the currency specified, and you are responsible for any applicable taxes, duties, or fees associated with your purchase.

4. Shipping and Delivery:

4.1 We aim to process and ship orders in a timely manner. However, shipping times may vary based on your location and other factors beyond our control.

4.2 Serene Lighting is not liable for any delays or damages caused by the shipping carrier or events beyond our reasonable control (e.g., natural disasters, strikes, or customs delays).

5. Returns and Refunds:

5.1 We strive to provide high-quality products. If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the product to arrange a return or exchange.

5.2 For non-defective products, you may request a return within 14 days of delivery. Products must be in their original condition and packaging, and you will be responsible for return shipping costs.

5.3 Refunds will be issued in the original payment method upon receipt and inspection of returned products.

6. Intellectual Property:

6.1 All content and materials on our website, including text, images, trademarks, logos, and graphics, are the property of Serene Lighting or its licensors and are protected by copyright and intellectual property laws.

6.2 You may not reproduce, distribute, modify, or create derivative works from any content on our website without our explicit written consent.

7. Privacy Policy:

7.1 Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Limitation of Liability:

8.1 Serene Lighting shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website or services, including but not limited to loss of data, profits, or business opportunities.

9. Indemnification:

9.1 You agree to indemnify and hold Serene Lighting and its officers, employees, and agents harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms of Service or your use of our website and services.

10. Governing Law:

10.1 These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America, without regard to conflicts of law principles.

11. Changes to Terms:

11.1 Serene Lighting reserves the right to modify these Terms of Service at any time without notice. The updated version will be posted on our website, and your continued use of our website and services after the changes are made constitutes your acceptance of the revised Terms of Service.

If you have any questions or concerns regarding these Terms of Service, please contact us at info@serenelighting.co.

Thank you for choosing Serene Lighting!