We process orders between Monday and Friday. All orders will be processed within 2-7 business days after the date that the order was placed, and shipped out in the next 1-3 business days. During times of high volume, such as after large releases or sales such as Holiday or Black Friday, please allow up 7-10 business days to ship. 

If you need your order faster then please select the "priority processing" option during checkout, and your order will be processed within 1-3 business days.

Note: certain fixtures including customized orders may require longer processing time. 

If you need to make any changes to your order please email info@serenelighting.co within 12 hours of making your purchase with the subject line of this email must-read 'CHANGE OF ORDER' and our team will get back to you shortly. Please note that if you wish to cancel your order after it has already been processed, a cancellation fee might apply depending on the item(s).

Approximate shipping time:
You can expect your package to arrive in 5-30 business days depending on the shipping method, product(s), and your location.

Express Shipping: 5-15 Business Days

Standard Shipping: 15-30 Business Days

Important Notice: The above shipping time is an estimation, and the shipping time will vary based on the item, availability, the volume of orders, as well as the country of destination. Item-specific shipping time estimates are listed under each product page. Please reach out to us via email if you have any questions and we will be happy to assist you!

We are proud to continue to provide FREE standard shipping for our customers. 

Shipping Carriers:
United States: DHL, FedEx, UPS and USPS 
United Kingdom: Royal Mail
Canada: Canada Post
Australia: Australia Post
Others: Shipped via your Local Courier

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Please note that SERENE LIGHTING will not be responsible for unclaimed parcels or lost parcel due to incorrect address provided. If you have changed your mind when the parcel has been sent from us, you must collect the parcel at your delivery point and send it back to us. If the parcel is not collected, it is automatically registered as non-collected and charged accordingly as we do not have automatic return to sender services with carriers. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your delivery can be collected or re-delivered. Once a package is marked as delivered, it is the customer's responsibility to contact the carrier if the parcel is not received. SERENE LIGHTING will not be responsible for lost parcel or stolen parcels once it is marked as "delivered" (unless shipping protection is added to the order prior to shipment). 

If you have placed an order and would like to seek help from us, please contact us at info@serenelighting.co and we will be happy to assist you!

Taxes & Duties:
Taxes and duties are collected by your government and/or local authorities therefore, SERENE LIGHTING is not responsible for paying local taxes, import duties, and international customs charges. Customers are responsible for all import duties, customs, and local taxes charged by your country, where applicable.